Go Werks Pro University | Property Care & Hospitality Training

Go Werks Pro University™

Where service skill becomes thoughtful property care

Go Werks Pro University™ develops the service judgment, technical discipline, hospitality mindset and property intelligence required to deliver thoughtful care across homes, businesses and managed properties.

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Go Werks Pro trainer demonstrating professional property-care techniques

Who it's for

One standard, for everyone who represents Go Werks Pro

Go Werks Pro University prepares employees, independent specialists, service partners and vendors — each through the right pathway, not one generic funnel.

Employees & Candidates

Career training, onboarding, field certification and advancement.

Explore Employee Career Paths ›

Specialists & Service Partners

Standards, partner onboarding, documentation and company qualification.

Explore Service Partner Standards ›

Vendors & Suppliers

Approved-product and equipment standards, SDS, change control, qualification.

Explore Vendor Qualification ›

Current Team Members

Access assigned training, continue required modules and view qualifications.

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More than training

More than training. A service standard.

Anyone can watch a video. Go Werks Pro University develops four kinds of competence that, together, define thoughtful property care.

Technical Skill

The craft of doing the work correctly and consistently.

Safety Discipline

Working safely for people, property and the environment.

Hospitality Judgment

Noticing carefully and acting thoughtfully in someone's space.

Property Intelligence

Observing, documenting and communicating what a property needs.

The learning path

Learn it, practice it, prove it — then deliver

Certification isn't the finish line; excellent execution is. A video or a quiz alone doesn't make anyone ready.

LearnLessons & quizzes
PracticeHands-on training
CertifyCompetency confirmed
DeliverConsistent work
GrowSpecialty & leadership

Academies

A catalog organized into schools

Explore what each academy develops. Full module libraries, assessments and records live inside the authenticated University.

Foundations

Curriculum includes

  • Brand promise & service philosophy
  • Professional appearance & conduct
  • Working in occupied properties
  • Privacy, discretion & confidentiality
  • Communication standards
  • Access & key-control principles
  • Service recovery fundamentals
  • Documentation & escalation

Hospitality

Curriculum includes

  • The GWP hospitality standard
  • Anticipating needs without overstepping
  • Reading property & client context
  • Working around residents, guests & pets
  • Discretion in high-trust environments
  • Guest-ready preparation
  • Household preference profiles
  • Inclusive hospitality & accessibility

Curriculum includes

  • What qualifies as a Concierge Touch
  • Approved vs. unapproved touches
  • Room reset & presentation
  • Guest arrival & departure details
  • Consumable placement rules
  • Allergy & sensitivity boundaries
  • Cost authorization
  • When a touch needs permission

Residential Property Care

Service tracks

  • House Cleaning
  • Carpet & Upholstery
  • Laundry Care
  • Home Watch
  • Handyman Fundamentals
  • Appliance Care
  • Landscaping & Exterior
  • Home-Improvement site conduct

Curriculum groups

  • Property assessment
  • Preparation & route setup
  • Product & tool selection
  • Kitchen & bathroom care
  • Floors & specialty surfaces
  • Cross-contamination prevention
  • Quality inspection
  • Guest-ready finishing

Safety, Experience & Intelligence

Curriculum includes

  • Hazard identification
  • Stop-work authority
  • Chemical labels, SDS & PPE
  • Ergonomics & safe lifting
  • Slips, trips & falls
  • Sharps & biohazard boundaries
  • Injury & property-damage response
  • Environmental stewardship

Curriculum includes

  • Before-service communication
  • Explaining scope respectfully
  • Managing changes
  • Handling dissatisfaction
  • De-escalation
  • Accessibility & inclusive service
  • Working with Property Concierge
  • Escalating to Operations

Curriculum includes

  • Observation vs. diagnosis
  • Before-and-after documentation
  • Property Service Cards
  • Photography & privacy standards
  • Objective language
  • Severity & urgency
  • When not to make a recommendation
  • Responsible use of AI-assisted tools

Commercial, Partners & Leadership

Curriculum includes

  • Site orientation & access
  • Occupied-workplace conduct
  • Security & confidentiality
  • Janitorial & facilities workflows
  • Quality inspections
  • Multi-site consistency
  • Work-order documentation
  • Day-porter & common-area standards

Curriculum includes

  • Partner orientation
  • Insurance & credential requirements
  • Scope acknowledgment
  • Scheduling & status updates
  • Arrival & property protection
  • Change-order authorization
  • Documentation & photos
  • Quality reviews & requalification

Curriculum includes

  • Approved-product process
  • Product documentation & SDS
  • Packaging & labeling
  • Substitution controls
  • Delivery standards
  • Recall procedures
  • Equipment training
  • Annual requalification

Curriculum includes

  • Coaching in the field
  • Competency observation
  • Quality calibration
  • Difficult conversations
  • Incident leadership
  • Trainer qualification
  • Partner oversight
  • Territory stewardship

Find your path

Find your Go Werks Pro University path

Tell us who you are and what you're looking for, and we'll point you to the right starting place. This finder routes you — it doesn't enroll or qualify anyone, and it doesn't collect your information.

1You2Focus3Goal✓Your path

Which best describes you?

Choose one — the next steps adapt to your answer.

Hospitality at GWP

Technical work is only part of the experience

We don't imitate hotel training. Go Werks Pro University teaches a property-centered hospitality standard — how to work thoughtfully in someone's home, estate or workplace with discretion and care.

  • Anticipate needs without overstepping
  • Discretion in high-trust environments
  • Concierge Touches, done to a standard
  • Luxury service without pretension

See Concierge Touches for clients ›

Notice carefully. Act thoughtfully. Document clearly. Never assume recklessly.

The Hospitality & Concierge standard that runs through every service discipline.

Property Intelligence

Train people to see, document and escalate responsibly

Observe and document — never diagnose beyond your role.

Field personnel record what they see with objective language, clear photos and proper consent.

Every Go Werks Pro service can make a property better understood. The Property Intelligence Academy turns careful observation into useful, trustworthy records.

  • Before-and-after documentation & Property Service Cards
  • Objective language, severity and urgency
  • Photography, privacy and consent standards
  • Knowing when not to make a recommendation

Explore Property Intelligence ›

Standards & certification

How certification and qualification work

Readiness is based on demonstrated competence — reviewed and recorded, not assumed. Specific requirements are set by Operations and HR and confirmed for each role, market and program.

Employee field certification

An internal readiness determination from required learning, supervised practice and competency evidence.

Partner qualification

Verification that a company meets applicable business, service, documentation, safety and quality requirements.

Vendor qualification

Verification that a vendor, product or process meets applicable documentation and operational requirements.

These are internal Go Werks Pro qualifications — not government licenses, academic degrees or externally accredited credentials — and they do not authorize regulated work.

Where it leads

Outcomes for employees, partners and vendors

Employees may

  • Become field-ready and add service qualifications
  • Complete required refreshers
  • Develop toward Lead Pro, Field Trainer or territory leadership

Partners may

  • Understand Go Werks Pro operating standards
  • Qualify for eligible service categories
  • Maintain required documentation and renewals

Vendors may

  • Understand product and documentation expectations
  • Support approved-use training
  • Complete required qualification updates

We don't guarantee promotion, work volume, partnership acceptance, vendor approval, earnings or contract awards. Eligibility and requirements vary by role, relationship and market.

FAQs

Go Werks Pro University questions

It's the standards, hospitality, safety, intelligence and qualification system behind every Go Werks Pro service relationship — developing technical skill, safety discipline, hospitality judgment and property intelligence for employees, specialists, partners and vendors.

Four audiences, each through the right pathway: employees and candidates, independent specialists, service partners, and product or equipment vendors.

Both. Lessons and quizzes are mobile-first; hands-on practice and field observation happen locally with qualified trainers.

Confirmation that someone can deliver a standard safely and consistently, based on demonstrated competence rather than a set number of hours.

No. They are internal Go Werks Pro credentials that verify our own service and safety standards — not government licensure or an externally accredited credential.

Through dedicated partner and vendor pathways covering onboarding, insurance and credential requirements, operating standards, documentation and requalification.

Read all careers FAQs ›

Go Werks Pro University

One standard. Multiple disciplines. Local execution.

Find the pathway that fits you — as an employee, specialist, partner or vendor.