If we miss it, we fix it.
Professional property care should come with professional accountability. If an included cleaning item does not meet the agreed Go Werks Pro service standard, tell us within 24 hours. We will review the concern and, when appropriate, return to correct the affected area at no additional charge.
24-hour reporting window
Tell us promptly what was missed.
Free corrective re-clean
Qualifying service-quality concerns may be corrected at no additional charge.
Verified Clean™ review
Service scope and available documentation help us determine what happened.
Property Concierge™ escalation
If an issue remains unresolved, we review the appropriate next step.
Anyone can promise satisfaction. We believe the more important question is: what happens when something needs attention?
Go Werks Pro uses a defined service-recovery process designed to be fair to the client, fair to the Pro and accountable to the scope of work that was actually purchased.
Report the specific cleaning concern within 24 hours after service completion. Identify the room, area or item that needs attention. Photographs may be helpful when appropriate.
We may review your accepted scope, service checklist, Pro notes, authorized photographs and other available service documentation to understand the concern.
When the concern involves an included service item and qualifies under the Guarantee, Go Werks Pro may return to re-perform the affected area at no additional charge.
If a qualifying concern remains after corrective service, your Property Concierge can escalate the matter for quality review. Go Werks Pro will determine an appropriate resolution based on the accepted scope, service performed, documentation and circumstances.
Depending on the situation, that resolution may include additional corrective service, an account credit, an adjustment, a partial refund, a refund when warranted, or another reasonable remedy.
Eligible Go Werks Pro visits may include service checklists, completion records, authorized before-and-after photographs, Pro observations and other service documentation through Property Intelligence™.
These records can help establish what work was included, what was completed and what genuinely deserves attention.
