Service Guarantee
Our 24-Hour Make-It-Right Guarantee™ explains how to report an included cleaning item that was missed and how we review a qualifying concern.
Visible Reassurance
Proof of Care™. A clearer picture of your property.
Proof of Care has two expressions — a discreet, removable physical signature where it adds reassurance, and an authorized digital record in your Property Report Folio.
#ConciergePropertyCarePartnership
Our promise. Your clean. The whole property.
Go Werks Pro’s Service Guarantee, Proof of Clean™ and Proof of Care™ belong together: a clear promise, documentation of the cleaning visit, and a broader view of your property’s care.
Proof of Clean™
The cleaning-specific record: agreed areas, work completed, exceptions and authorized photos where appropriate. Ask your Concierge about the documentation available for your visit.
Proof of Care™
The whole-property perspective: connect cleaning observations with authorized maintenance, service preferences and follow-up needs. Each service remains tied to its agreed scope.
Something needs another look?
Report an included cleaning concern within 24 hours after service completion. Share the visit date, affected area and what needs attention. Qualifying concerns may receive a corrective re-clean of the affected area at no additional charge, subject to the Service Guarantee.
Contact us about your visitWhole-property care describes the broader care relationship; it does not extend the cleaning guarantee to every property condition. Photos require authorization. Documentation is not a safety inspection or certification.
Visible Reassurance
Two ways to see the care.
Physical Proof of Care
A quiet sign that the details were handled — a subtle, removable marker used only in an appropriate, approved location where it adds reassurance.
- Discreet, surface-appropriate and removable
- Used selectively, connected to work performed
- Applied according to your preferences
- Never a camera, microphone or recording device
- Not advertising throughout your home
Digital Proof of Care
Your Property Report Folio holds the authorized record of the visit — visible long after the work is complete.
- Service summary and areas attended
- Approved completion photos, when authorized
- Observations and recommended next steps
- Follow-up status and recurring care history
Physical markers are optional, preference-based and removable. Confirm placement and documentation preferences with your Concierge.
Personal, Never Presumptuous
Reassurance without intrusion.
- Service happens with your authorization
- Discreet, preference-based placement
- No hidden recording of any kind
- No camera or microphone in decorative tokens
- You control photos and preferences
- Human oversight of care and quality